Return Policy

At FJbottle, our mission is to provide you with high-quality products that enhance your lifestyle. We understand that there may be situations where you need to return a purchase, and we want to make the process as easy as possible for you.

1. Eligibility for Returns:

  • If you receive a damaged or defective item, please contact us immediately. Provide photos or videos of the damaged item for our records, and we will promptly assist you in resolving the issue.
  • You may initiate a return within 15 days from the delivery date.

2. Conditions for Returns:

  • The product must be unused and in its original condition.
  • All original packaging, tags, and accessories must be included.

3. How to Initiate a Return:

  • Please send an email to our customer service team at contact@fjbottle.com to start the return process.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.

4. Return by Shipping:

  • Once your return is approved, we will provide you with the return shipping address.
  • Ensure the product is securely packaged to prevent damage during transit.
  • You are responsible for the return shipping costs unless the return is due to a quality issue or our error.

5. Inspection and Refund/Exchange Process:

  • Upon receiving your returned item, we will inspect it to ensure it meets the return conditions.
  • If the item is in good condition, we will process your refund or exchange.

7. Non-Refundable Items:

  • Personalized or customized items are non-refundable unless there is a manufacturing defect.
  • Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Refund:

  • We will process your return and refund request within 48 hours.
  • You will receive a refund within 2-7 working days, and the refund will be credited back to the original account. If you have not received the refund within 7 working days, please contact us.

9. International Returns:

  • For international returns, please contact us to discuss the return process and obtain shipping details.

10. Contact Information:

  • For any questions or to initiate a return, please contact our customer service team at contact@fjbottle.com.

Thank you for choosing FJbottle. We appreciate your trust and look forward to providing you with excellent service.

Tel：+8618860896780 (whatsapp)

The website is jointly operated by (Zhejiang Feijian Industry and Trade Co., Ltd) located at (No. 387 Huaxia Road, Yongkang Economic Development Zone, Jinhua City, Zhejiang Province, CHINA) and (BLUE STAR TRADING LIMITED) located at (RM C，6/F，WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK).