1. Shipping Area:
Standard shipping within Germany and EU countries (Austria, France, Italy, Netherlands, Poland, Spain, United Kingdom, Ireland, Slovakia).
2. Postage:
1) Free shipping within Germany and EU countries.
2) Before shipping, you can change the address without additional costs. However, for address changes after shipping, a correction fee of €4 per item will be charged.
3) For EU countries, please order from https://eu.fjbottle.com.
You can also order from the official Italian website (www.fjbottle.it) and the official French website (www.fjbottle.fr). English language support is available.
3. Processing Time:
We need 12-24 hours for processing, and then your order will be shipped. During peak times, processing times may be slightly extended. (Monday-Friday).
4. Delivery Times:
Our goal is to ensure your order is processed quickly and efficiently. It usually takes 2-5 business days for it to arrive.
As we cannot control transportation, the arrival time may vary depending on actual conditions. Please check the order in the backend to confirm how long it will take to ship.
5. Shipping Provider:
We will ship your order within 48 hours via DHL.
We can also ship some orders via Swiship DE.
6. Expedited Shipping:
For those requiring faster delivery, expedited shipping options are available at an additional cost. Please contact our customer service: contact@fjbottle.com
7. Tracking:
After your order has been shipped, you will receive an email with a tracking number to monitor the delivery progress on the carrier's website or at https://www.17track.net/en.
Registered users can also view their order and shipping details in their account.
8. Packaging:
Sustainability is key at FJbottle. We use eco-friendly packaging materials that are recyclable and biodegradable, thus minimizing environmental impact.
9. Delivery Issues:
Please ensure your shipping address is correct and complete when placing your order. FJbottle is not responsible for orders shipped to incorrect addresses provided by the customer.
If you experience any issues with your delivery, such as delayed arrival or damaged goods, please contact our customer service team. We are committed to resolving all issues promptly and satisfactorily.
10. Returns and Exchanges:
Please refer to our Return and Exchange Policy for information on how to return or exchange an item.
11. Customer Support:
For any questions or assistance regarding your order or shipping, please contact our friendly customer support team at contact@fjbottle.com.
We value your custom and strive to make your shopping experience with FJBottle seamless and enjoyable. Thank you for choosing FJBottle for your eco-friendly bottle needs!